LATAM Airlines is well-known for providing passengers with the best help and assistance from the time they book their tickets. They try to resolve each and every issue of the agent and ensure the best assistance to them. The airline has prescribed multiple ways through which the passengers can connect with the agent and get their million issues resolved or make the booking of their flight ticket. The list of ways that can be used to make the booking is elaborated here in detail for you.
Multiple ways to connect with LATAM Airlines
The ways you can connect with the LATAM Airlines executive are listed here as follows.
How do I contact LATAM Airlines by phone?
People usually prefer to connect with the customer service representative over call. The steps that are required to be followed to get the hold of the customer service representative are as follows:
- Dial the customer service number 1-866-435-9526, and once connected, you need to follow the IVR process.
- Follow the auto-generated call menu to identify your issue and choose the option accordingly.
- Press 1 for any general inquiry.
- Press 2 to proceed to make the reservation.
- Press 3 to start the process of flight change.
- Press 4 to request any special assistance.
- Press 5 to initiate the cancellation of your flight ticket.
- Press 9 to request to connect with the airline’s representative.
- Once the IVR is complete, you have to wait on a long hold, after which the customer service representative will contact you to provide the necessary assistance.
The LATAM Airlines phone number list available for different countries and regions is below.
- Canada- 1-888-235-9826
- USA- 1-866-435-9526
- Mexico- 01-800-272-0330
- Aruba- 56-2-2579-8832
- Cuba- 1703-621-7414
- Costa Rica- 25397432
- Dominican Republic- 1-829-9544064
How do I contact LATAM Airlines by live chat?
People often switch to connecting with the customer service representative over LATAM customer service chat when they have to wait on a long hold or cannot connect over a call. The steps to get assistance over chat are explained in detail below.
- Get onto the official webpage of LATAM https://www.latamairlines.com/us/en.
- Once you get onto the homepage, you have to click on the option of “Help Center.”
- Once you reach the contact page, they will find the live chat icon.
- When you click the chat icon, a chat cloud will appear on your screen.
- Follow the instructions of the chatbot, as it will help you identify your issue.
- Once the recorded chat instructions are complete, there will be a short hold before the airline agent connects with you to resolve your issue.
- You should submit the feedback form at the end of the conversation reflecting your experience with the agent over chat.
Steps to connect with them over Contact Form
The passengers also have the option to proceed to fill out the contact form and get a callback from the customer service team. The steps to fill out the contact form are explained below for you in detail.
- Get onto the official contact page of the airline, and look for the option ‘Do you need more help?.’
- Click the ‘create a case’ option to redirect you to the next page.
- Choose the option form ‘I want to make a complaint’ or ‘I want to make a request.’
- Proceed further with the request; you’ll get onto the page where you must choose a topic and mention your email address.
- A contact form will appear on your screen, in which you have to enter the reservation number, the date of your flight, and the complete name of the passengers.
- The country name from which you have proceeded to make the reservation, the type of document you provided as the name proof, and the document asked in the form for confirmation.
- The passengers also need to mention the ID number provided in the form as proof.
- At last, they will find a description box where they need to explain their issue in detail before making the final submission.
- Attach the document or picture form of the document you chose to provide details before the final booking.
It will take up to 24 hours for the agent to revert to you on your email and resolve your issue.
Does LATAM Airlines use WhatsApp?
The passengers traveling with LATAM Airlines may or may not get to connect with the airline's customer service team over LATAM WhatsApp as the airline has prescribed WhatsApp numbers to a few countries and regions only to connect with the airline’s representative virtually. For instance, passengers traveling from Mexico have the option to connect with the customer service team over WhatsApp. People need to know the LATAM Airlines WhatsApp number +56 9 68250850, available for people from Mexico, Cuba, Costa Rica, and the Dominican Republic.
What are the customer service hours with LATAM Airlines?
The passengers who have booked their flight ticket with LATAM have the option to proceed to connect with the agent at any hour of the day. As the LATAM customer service hours are never-ending, the passengers can get 24*7 assistance from the agent for any issues.